Capability for change

Bring people, processes and learning into the same change conversation.

The question

A change in technology often changes the work around it. Consider how responsibilities, staffing requirements and learning needs will evolve before the implementation reaches the team.

The approach

Describe the future tasks, identify the capabilities they require and discuss the support people need. Connect the staffing conversation to the process and connect training to practical situations.

The decision

Create a transition approach with clear ownership and opportunities for feedback. The organisation needs a way to sustain the change, not just introduce it.